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ORB Support

Having trouble with your ORB? We are here to help. Read our troubleshooting guides below and if you are still having difficulties, please have a chat with your Award Leader in the first instance. If your query isn't answered below, please contact our National Office. 

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ORB Tips for Participants

How to Register

How to set up your account and activities

Setting realistic and achievable goals/aims

How to change a log

How to change your email address

How to edit an activity or set up an extra activity under the same section

How to get your Assessor to sign off your activity

How to set up the Adventurous Journey - Preparation and Training Section

How to set up an Adventurous Journey

How to get your Adventurous Journey signed off if done with an Accredited Activity Provider

Participant Logs Explained - why your ORB is not showing all the hours you have logged

Parental Consent Form 

ORB Tips for Award Leaders

How to Approve a Participant's Registration

How to approve an activity

How to set up an Adventurous Journey for your Participants

How to delete an Adventurous Journey Event

How to delete a participant's activity

How to invite participants to the next level

Logging Hours - why is it not showing all the hours the participant is logging

ORB payment gateway

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The Duke of Edinburgh’s Hillary Award is a registered charity under the Charities Act 2005, registered number CC26585.
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The Duke of Edinburgh’s Hillary Award is a global non-formal education framework, with more than 60 years of experience challenging young people to dream big and discover their potential.
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